Refund Policy

GoDenta (godenta.online) is the seller for all orders. Card payments, invoices and refunds are processed on our behalf by Stripe, our payment processor. Billing questions and refund requests are handled by us directly.

A first subscription payment is refundable in full within 30 days of the charge. After a refund your access ends and the subscription is cancelled.

Renewal payments are also refundable within 30 days of the renewal charge, provided you have not made substantial use of the plan during that renewal period. You can cancel at any time from billing settings to prevent future renewals.

A booked review is fully refundable any time before a doctor expert begins work on it. Once work has started the fee is refundable on a pro-rata basis for the part not yet delivered, still inside the 30-day window.

If a scheduled session is missed on our side, or the delivered review falls short of what was described at checkout, you get a full refund regardless of how far into the window you are.

We may decline a refund where an account has been suspended for a breach of our terms, where paid content has been shared or redistributed, or where a request arrives after the 30-day window has closed. Duplicate or accidental charges are always refunded, at any time.

Email support@godenta.online from the address on your account, with the date of the charge. No explanation is required, though it helps us improve. Your receipt email includes the transaction reference, which speeds this up.

We respond within two business days. Approved refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank.

This policy sits alongside, and does not reduce, any refund or cancellation right you have under the consumer law of your own country.